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International trip planner. Order status. Download My Verizon App. Community Forums. When setting up the Smart Family Companion app on your child's phone, you let us establish a VPN profile on that phone through which all internet-related activity passes. We use the VPN connection to provide you with these Smart Family features: content filters, time restrictions, and web and app activity monitoring. They can't be used for parent lines. If you no longer want to view your child's web and app activity or screen time, you can uninstall the Smart Family Companion app from your child's phone.

Note: With the Just Kid's plan, you can only limit data with time restrictions. Restricting calling and texting to trusted contacts only is already in place and can't be changed. Purchase limits are measured in dollars per month. Only purchases directly billed to your Verizon account using carrier billing are limited.

Even if you set call and text restrictions through Smart Family, your kids can download and use OTT apps or smartphone features that don't go through the Verizon wireless network. These apps and features can let your child call or message people who aren't trusted contacts. You can set up content filters to block all websites and apps in a variety of content categories. You can also manually block and allow websites in the content filters section of the Verizon Smart Family app.

You can't block an app manually. However, on the Smart Family app's content filter screen , you can report an app that should be blocked. We take these reports into consideration for possible future Smart Family updates. You may also enter the URL of any online entity featuring content you don't wish for your child to view. Doing so will also block this content from any related apps. No, you won't be notified if your child attempts to access blocked content or websites on their phone.

You can remove the content filters for a family member in the top-right corner of the content filters menu of the Verizon Smart Family app. When Smart Family's content filters conflict with your router's content filters, your router's content filters will be given priority.

If you would like to use Smart Family's content filters instead, you'll need to disable your router's content filters. Some apps or websites may share resources with another one, which could cause your blocking of one to impact the other.

The Driving Insights feature provides parents a view into their child's driving activity. Parents will receive a driving score that includes events such as:. You can watch our Driving Insights video for more details. You have the option to set your child as a Passenger or Driver for all trips or individual trips.

On a scale of , the driving score represents the frequency of risky behaviors that could contribute to unsafe driving practices, including:. A lower score suggests frequent risky driving behaviors. Each trip is scored and an overall driver score is presented.

The overall score only includes trips where the child was a driver over the past 7 days. You can, however, pause the internet or set Time of Day restrictions during periods that your child is typically driving. Trips may not record if the child device is in Power Save Mode. The app may take a moment after a trip starts to detect that your location has changed and start collecting location data. This is affected by how many other apps are being run, as well as how long it takes to acquire a GPS signal.

Yes, this internet connection can come from your cellular network or a Wi-Fi network. Yes, parent lines can monitor their own driving activity by turning on Driving Insights from the All Trips Report located on the parent dashboard. No, Smart Family is designed to notify you of moderate to severe crashes. Note: You must have notifications from the Smart Family app turned on in order to be alerted to crashes.

Not all trips, collisions or accidents will be detected by Verizon Smart Family, and a phone dropping or a low speed incident may unintentionally report a crash. The top contacts category shows you which contacts your child communicates with most frequently based on the number of calls and texts.

Contact rankings are updated every 4 hours. Trusted contacts are people you want your child to be able to call and text at all times. Your child will even be able to communicate with their trusted contacts during time restrictions and after their usage limits have been reached which could result in overage charges depending on your child's plan. You can trust up to 20 contacts. Trusted contacts can include any of the following:.

You can block up to 20 contacts from communicating with your child's device. All calls and texts to and from blocked contacts will be prevented. You can block:. To block specific phone numbers or contacts, enter the phone number as a blocked contact.

Note: You can't block , numbers that are within your own Verizon account, or numbers currently added to the trusted contacts list. If you have the Just Kids plan:. If the caller has enabled Caller ID Blocking and the number is recognized by our network, a number on your blocked contacts list will still be blocked. If a phone number is saved in both of your address books, it will be displayed as the name in your own. Otherwise, when the name is only saved on your child's device, it will be displayed with the child address book icon next to the name of the contact.

If you don't have the Smart Family Companion app installed and paired on the child's phone, you'll receive the network location of their phone. Network location accuracy can vary up to a few miles. If the Smart Family Companion app is installed on your child's phone and paired with your phone, you'll get:. Note: Verizon Android tablets must be paired with the Smart Family Companion app and Smart Family notifications enabled in device settings in order to display the precise or network location of the device.

No, your child won't know when you've located them. However, they will receive a monthly text message, or push notification if the device is a Verizon Android tablet, informing them that their location may be shared with account members.

If your child's device is paired with the Smart Family Companion app, the location results will indicate a street address and approximately how many yards away the device is from that location. However, location accuracy depends on a number of factors, including but not limited to:. As such, some features may be unavailable outside of this service area. However, if your child's device is paired with the Smart Family Companion app and is connected to Wi-Fi when it's outside the Verizon network or roaming internationally, you'll be able to see the device's location.

Data usage may apply when roaming. If a child can't be located, the child's device may be off or the phone's GPS functionality is deactivated. If the phone can't be located for an extended period of time, check the child's device settings to ensure:. However, we've seen them occasionally delayed for a variety of reasons, including:. No, only eligible lines on your Verizon wireless plan can be added to your Verizon Smart Family account.

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All Topics. Both free and fee-based options are available. How to Use Verizon Smart Family heading Get instructions on how to use Verizon Smart Family to set parental controls to block unwanted contacts, view your child's text and call history, locate family members, and set usage limits to avoid unexpected overages.

Set a monthly cap on the dollar value your child can spend. How to Use. Watch this video to learn how to set up departure and arrival alerts in Smart Family, so you can track the location of family members.

Track when and where your kids are going. Length: Watch this video to learn how to sign up for Smart Family, a service that lets you know where your kids are by tracking their device. You can also limit what they see by setting content filters. With Verizon Smart Family, you can parent smarter in the digital age by keeping certain sites and apps blocked until your kid is ready.

With Verizon Smart Family, you can set restrictions on your kids calls, texts, even data use. Tap Scheduled alerts. Note: You can also delete a set alert on this screen. Tap the alert you want to delete, and tap Remove. Tap Add an alert. Select the days and time when you want to be notified of your child's location.

Set notification preferences In the Verizon Smart Family app: Tap the Settings icon in the top right corner of the screen. Tap Notifications. Select the child you want to set notifications for. Adjust the notification settings as desired. Content filters Expand All. Set up content filters You must be paired with your child's Smart Family Companion app to use content filters.

Scroll down to the Manage controls section, and tap Content filters. Note: If you haven't paired with the child's phone yet, you'll be encouraged to initiate pairing. Follow the instructions provided to complete the process. Select a content category you want to block. Note: For additional details about what the category blocks, tap More info. Tap the switch for each filter you want to turn on or off. The switch is black when it's on and white when it's off. Note: To block all filters in a category, tap the All switch at the top of the screen.

When you're done, tap Save. Manually block and unblock websites You must be paired with your child's Smart Family Companion app to use content filters. Scroll down and tap Websites. Trusted websites — Enter websites on this list that you want your child to be able to view, even though the default content filter blocks it.

Blocked websites — Enter websites on this list that you don't want your child to be able to visit and aren't currently blocked by the default content filter.

Remove all content filters In the Verizon Smart Family app: Select the child at the top of the screen. Tap the Remove all button in the top right corner of the screen.

Tap Remove all content filters. You've successfully removed all content filters for your child. Time restrictions Expand All. Set and remove time restrictions Time restrictions are specific times when you don't want your child to be able to call, text or use data or Wi-Fi e.

Time restrictions only limit data usage for lines on the Just Kids plan. Calling and texting are already limited to trusted contacts only. Time restrictions only limit data usage for Verizon Android tablets on the Smart Family account. These devices are unable to make or receive calls and text messages. To set time restrictions in the Verizon Smart Family app: Select the child at the top of the screen. Scroll down to the Manage controls section, and tap Limits. Tap Time restrictions. You can quickly create school or night hours, or you can create custom time restrictions: School or night hours - Tap School hours or Night hours , and adjust the recommended time restrictions as needed.

Custom time restrictions - Tap Add time restrictions. Note: You can also remove a time restriction on this screen.

Select the limit you'd like to remove, and tap Remove. Turn your child's phone off and on again to put the limit into immediate effect. You've successfully set time restrictions for your child. Set your time zone Any time restrictions set for your child will be activated based on the time zone entered in your Verizon Smart Family app. From the dashboard, tap the Settings icon in the top right corner of the screen.

Tap Time zone. Select the time zone you're in. You've successfully set your time zone. Usage limits Expand All. Tap Data target. Enter the amount of data in GB that you want your child to be able to use each month. Note: You can also remove an existing data target on this screen. Tap the data target you want to remove, and tap Remove. If you want your child to be able to continue using data after reaching the data target, tap the Don't block data, but alert me when the limit is reached box.

Note: If you don't want your child to have data access after reaching the limit, leave this box unchecked.

You've successfully set up a data target for your child. Tap Purchase limit. Enter the maximum dollar amount you want your child to be able to bill to your Verizon account each month. Note: You can also remove an existing purchase limit on this screen.

Tap the purchase limit you want to remove, and tap Remove. Turn your child's phone off and on again to put the purchase limit into immediate effect.

You've successfully set a purchase limit for your child. Tap Text limit. Enter the maximum number of text messages you want your child to send and receive each month. Note: You can also remove a text limit from this screen. Tap the text limit you want to delete, and tap Remove.

Turn your child's phone off and on again to put the text limit into immediate effect. You've successfully set a text limit for your child. Tap Call limit. Enter the number of minutes you want your child to be able to spend on calls during each month. Note: You can also remove a call limit on this screen.

Tap the call limit you want to delete, and tap Remove. Turn your child's phone off and on again to put the call limit into immediate effect.

You've successfully set a call limit for your child's phone. Activity Expand All. View child's call and text activity In the Verizon Smart Family app: Select the child at the top of the screen.

Select Calls or Texts at the top of the screen. You'll see a detailed view of your child's call and text activity for that day. View child's screen time This feature is currently only available for Android devices. Scroll down to the Screen time today section to see an overview of your child's screen time, which apps they used most and how long they spent on each app.

Tap View more. You'll see a graph showing the amount of screen time for each hour of the day. View child's web and app activity You must be paired with your child's Smart Family Companion app to use this feature.